Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Para poder realizar una devolución, el artículo debe estar sin usar y en las mismas condiciones en las que lo recibiste. También debe estar en el embalaje original.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Si es aprobado, se procesará su reembolso y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los siguientes 7 días.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Luego, comuníquese con la compañía de su tarjeta de crédito; puede tomar algún tiempo antes de que su reembolso se publique oficialmente.
Next contact your bank. There is often some processing time before a refund is posted.
Si ha hecho todo esto y aún no ha recibido su reembolso, contáctenos a {infocolombia@jugueteriajdbogota}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Solo reemplazamos artículos que estén defectuosos o dañados. Si necesitas cambiarlo por el mismo artículo, envíanos un correo electrónico a {infocolombia@jugueteriajdbogota}
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contáctenos en {infocolombia@jugueteriajdbogota} para preguntas relacionadas con reembolsos y devoluciones.